Use Gale
Healthcare Staffing
Client
Gale Healthcare Solutions
Year
2023
My Role
UX/UI Designer
Gale Healthcare Solutions created the Use Gale App to help healthcare facilities staff open shifts. After rapid growth following the 2020 COVID pandemic, the platform faced major usability challenges, including high clinician shift drop-offs and difficulties for facilities filling shifts.
I joined as a UX Designer on a 4-person team, collaborating closely with product managers and developers on the clinician-facing app. My work focused on diagnosing usability issues, evolving the design system into a scalable, future-ready framework, and designing new features that streamlined shift discovery, booking, and schedule management.
User research revealed that shift drop-offs were largely caused by fragmented navigation, poor information hierarchy, and overly complex booking flows. Clinicians had to jump between multiple screens to claim shifts and often used external calendars to manage schedules. The lack of an integrated scheduling experience made finding and managing shifts inefficient and time-consuming.
To address critical workflow pain points, we introduced a unified scheduling experience anchored in a single in-app calendar. Clinicians could now see schedules at a glance, manage availability directly in the app, and book shifts in fewer steps. I designed and prototyped the new flows, creating a clear visual system for shift status, time-of-day availability, and notifications. Interaction improvements such as custom date pickers, collapsible calendar views, and streamlined navigation reduced friction and made scheduling intuitive.
We validated the solution through iterative user testing with active healthcare professionals, leveraging Maze, clickmaps, and heatmaps to measure clarity, usability, and engagement. The redesign increased task efficiency by 30% and significantly improved user satisfaction, turning a fragmented workflow into a seamless scheduling experience that benefited both clinicians and facilities.
In parallel, I led the evolution of the Gale design system, developing scalable UI components, consistent interaction patterns, and unified visual standards. This effort improved development velocity, reduced design debt, and enabled faster alignment between design, product, and engineering. By establishing a robust foundation, the team was able to expand features more efficiently and maintain a consistent user experience as the platform scaled.
The redesign increased task efficiency by 30%, measured through timed usability testing of old versus new booking flows. Post-launch analytics confirmed faster shift booking and fewer drop-offs. User satisfaction also rose significantly, reflected in higher SUS scores, improved in-app survey responses, and positive qualitative feedback from clinicians during follow-up interviews.
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